We kindly request any customer on Windows 2016 to upgrade to Windows 2019 by 31st January 2025.
Depending on the level of corruption this may prevent further Reality installations and components being loaded or updated.
The TCL command HF.RECOVER can be used to clean up a system's history file, recovering such issues.
You can see the details recorded on a system using a host command prompt and running pdshist Reality – all Reality product set versions will be displayed.